EVALUASI TATA KELOLA SUMBER DAYA TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK COBIT 5 DAN ITIL V.3

Abstract

The governance of information technology resources that plays very important role in
terms of investment in the application and development of information technology that is owned
can function optimally. In an effort to maintain the performance of these technological resources,
it is necessary to have good governance so that all factors and dimensions related to information
technology are synergized and to be able provide added value and return on investment expected
by an organization. The model of information technology resource governance that is appropriate
for an organization must be in line with the objectives of information technology resource
governance in order to be able align the information technology strategy with business strategy
of an organization. In this research the framework used combination of COBIT 5 and ITIL v.3.
Based on the results of the evaluation of the capability level of information technology resources
governance at SMK Negeri 8 Pontianak using the framework COBIT 5 at DSS01 domain is
currently (as-is) at Level 3 (Establish), while the expected Level (to-be) is Level 4 (Pradictable).
The recommendations given regarding the management of information technology resources are
designed based on the framework ITIL v.3 at service operations domain of the event management
section.
Keywords— IT Governance, Information Technology, Framework, Integration, COBIT 5, ITIL v.3