MICHAEL OKTAVIANUS; ERNY MARLINA. Penerapan Electronic Customer Relationship Management Untuk Meningkatkan Kepuasan Dan Loyalitas Pelanggan. JED : Journal Entrepreneurship Digital, [S. l.], v. 2, n. 2, p. 71–81, 2025. DOI: 10.36774/jed.v2i2.1743. Disponível em: https://ejurnal.undipa.ac.id/index.php/jed/article/view/1743. Acesso em: 30 aug. 2025.